Staff

Bruce W. Armstrong
Bruce W. Armstrong MHA, MBA, CMPE
Chief Executive Officer

Bruce Armstrong serves as the CEO of Independent Physician Services, LLC. IPS is a consulting and business service company, which provides practice management services, insurance billing, patient claim processing services, and extensive IT services including EHR and practice management software and support. IPS has a range of clients located in Pennsylvania, Ohio, and Maryland.

Mr. Armstrong also serves as the CEO of Northwest Physicians Associates, P.C. which is a large multi-specialty physician group practice located in Northwest Pennsylvania. NPA is also the parent company of Northwest Physicians Realty, LLC. He has served with NPA as their CEO/Executive Director since the companies’ formation in 1995. NPA has received National recognition by the MGMA three years in a row as one of the better performing practices in the country.

Mr. Armstrong is a graduate of the Graduate School of Public Health at the University of Pittsburgh holding a Masters Degree in Health Administration. He also is a graduate of the KATZ School of Business at the University of Pittsburgh holding a Masters Degree in Business Administration. He earned his Bachelor of Science Degree from LaRoche University with focus in Business Administration.

His career has spanned 22 years in senior level healthcare management positions with 18 of those years focused on physician practice management. In addition to holding his positions with Northwest Physicians Associates and Independent Physician Services, he is a Certified Medical Practice Executive with the Medical Group Management Association, a member of the Healthcare Financial Management Association and a member of the American College of Healthcare Executives. Mr. Armstrong is a Past Chair of the MGMA Eastern Section Council of State Leaders and past President of the Pennsylvania MGMA. In addition to these memberships, he is also a member of the Pennsylvania Medical Society and the Allegheny County Medical Society.

Desiree Shorey
Director of IT

Desiree has been directing the IT Department since 2003. She is a graduate of the Bradford Business School with a degree in Business Administration. She is a member of HIMSS with a certificate of achievement in Misys EMR Implementation and Application Training. Ms. Shorey works with the IT Staff to ensure quality IT services to the clients. The department is responsible for implementing clients on Electronic Health Record and Practice Management Systems, and then providing ongoing hardware and software support for the practice.

Desiree’s duties also include managing all aspects of the department, including system reporting, meaningful use participation and attestation, hardware, network and server support, help desk support, vendor management, system training and implementation, and provides insurance and hospital credentialing.

Macquel Flowers
Director of NW PA Operations

Macquel has been with IPS since 2016. She oversees the daily operations of client offices and works to provide excellent client services as well as ensure each patient receives top-notch care and service. Her key responsibilities include managing and coordinating administrative and clinical services, monitoring quality of patient services, establishing and monitoring procedures to improve office efficiency and effectiveness, and staff education. She works closely with other IPS departments to ensure client offices are operating successfully.

Macquel is a graduate of Liberty University with a Bachelor of Science degree in Business Administration with concentration in Healthcare Management. She has over 10 years of management experience including healthcare management.

Imran Sameja
Manager, SE PA Area Operations

Imran has been with the company since 2018. Since starting, he has been able to successfully assist the clients of IPS to operational success on many aspects of practice management. His key responsibilities include managing and coordinating administrative and clinical services, monitoring quality of patient services, establishing and monitoring procedures to improve office efficiency and effectiveness, and staff education. He works closely with other IPS departments to ensure client offices are operating successfully.

Imran is a graduate of Cambridge College with a Bachelor of Science in Business Administration with a concentration in Healthcare Management. Imran has over 15 years of management and leadership experience across multiple industries.

Kathryn Chisolm
Manager, Patient Financial Services

Kathryn has over 40 years of experience in medical billing including over 16 physician specialties, Home Health, Hospice Radiology and DME. She has been with IPS since 2013. She works to build, maintain and strengthen the relationship between Independent Physician Services and their clients. She oversees the billing processes for all providers contracting for billing services. Kathryn strives to minimize bad debt by reconciling third party denials, filing corrections and appeals and identifying denial trends. Kathryn also is actively involved in the new hire training process and continuing education in the Billing Office.

Kurtis Seely
Senior IT Support

Kurtis has been with IPS since 2005. He supports several areas of IT operations, with a focus on hardware and network resources. He graduated from Tri-State Business Institute with a degree in Computer Information Systems, is CompTIA A+ certified, and is a Microsoft Certified IT Professional.

Kurtis’ daily duties encompass general system administration, infrastructure monitoring, and hardware troubleshooting. He is also involved with network design and configuration, server backup, server virtualization, and providing solutions for secure remote access. Kurtis has experience with managing Windows, Mac, Linux, and Unix systems.

Ashley Svitek
Senior Client Billing Rep.

Ashley has been with IPS since 2012. She serves as the Senior Client Billing Representative for Independent Physician Services, with over 11 years of medical billing experience.

Ashley is actively involved in the new hire training process and continuing education in the Billing Office.

She works closely with our clients to ensure patient invoices are accurate and sent out in a timely manner.