Bruce Armstrong serves as the CEO of Independent Physician Services, LLC. IPS is a consulting and business service company, which provides practice management services, insurance billing, patient claim processing services, and extensive IT services including EHR and practice management software and support. IPS has a range of clients located in Pennsylvania, Ohio, and Maryland.
Mr. Armstrong also serves as the CEO of Northwest Physicians Associates, P.C. which is a large multi-specialty physician group practice located in Northwest Pennsylvania. NPA is also the parent company of Northwest Physicians Realty, LLC. He has served with NPA as their CEO/Executive Director since the companies’ formation in 1995. NPA has received National recognition by the MGMA three years in a row as one of the better performing practices in the country.
Mr. Armstrong is a graduate of the Graduate School of Public Health at the University of Pittsburgh holding a Masters Degree in Health Administration. He also is a graduate of the KATZ School of Business at the University of Pittsburgh holding a Masters Degree in Business Administration. He earned his Bachelor of Science Degree from LaRoche University with focus in Business Administration.
His career has spanned 22 years in senior level healthcare management positions with 18 of those years focused on physician practice management. In addition to holding his positions with Northwest Physicians Associates and Independent Physician Services, he is a Certified Medical Practice Executive with the Medical Group Management Association, a member of the Healthcare Financial Management Association and a member of the American College of Healthcare Executives. Mr. Armstrong is a Past Chair of the MGMA Eastern Section Council of State Leaders and past President of the Pennsylvania MGMA. In addition to these memberships, he is also a member of the Pennsylvania Medical Society and the Allegheny County Medical Society.
Desiree has been directing the IT Department since 2003. She is a graduate of the Bradford Business School with a degree in Business Administration. She is a member of HIMSS with a certificate of achievement in Misys EMR Implementation and Application Training. Ms. Shorey works with the IT Staff to ensure quality IT services to the clients. The department is responsible for implementing clients on Electronic Health Record and Practice Management Systems, and then providing ongoing hardware and software support for the practice.
Desiree’s duties also include managing all aspects of the department, including system reporting, meaningful use participation and attestation, hardware, network and server support, help desk support, vendor management, system training and implementation, and provides insurance and hospital credentialing.
Krystee has been with IPS since 2011. She helps our clients with maximizing payer incentive programs, including meaningful use, ePrescribe, and insurance specific quality measures, oversees record reviews to ensure proper reports of core measures, assists with quality of care concerns and educates staff on clinical competency issues. She is also a member of the Pennsylvania Medical Group Management Association and graduated summa cum laude from Thiel College. Krystee has previously served as a Nurse Educator, Staff Development Coordinator, and Director of Nursing during her career. She has experience in Quality Assurance, Infection Control, as well as staff education and training. She has served on various leadership teams including a team responsible for transforming nursing home care environments into community environments.
Director of NW PA Operations
Macquel has been with IPS since 2016. She oversees the daily operations of client offices and works to provide excellent client services as well as ensure each patient receives top-notch care and service. Her key responsibilities include managing and coordinating administrative and clinical services, monitoring quality of patient services, establishing and monitoring procedures to improve office efficiency and effectiveness, and staff education. She works closely with other IPS departments to ensure client offices are operating successfully.
Macquel is a graduate of Liberty University with a Bachelor of Science degree in Business Administration with concentration in Healthcare Management. She has over 10 years of management experience including healthcare management.
Director of Accounting and Finance
Berta is a graduate of The University of Pittsburgh with a Bachelors Degree in Management and Accounting. In addition to the course study to receive her Bachelors Degree, she also completed all courses required for the CPA exam. She is a member of the HFMA. She has over 10 years of experience in the accounting and finance field. She has been with IPS since 2017. She oversees the Accounting and Finance department and the Patient Financial Services and Collections Department.
Berta is in charge of leading and managing all finance functions within the organization and for our clients. She assesses the financial performance of the companies as well as possible risks and takes action to avoid issues. Her duties are to oversee the financial aspects of our organization and our clients and drive the company’s financial strategy and planning.
Manager, SE PA Area Operations
Imran has been with the company since 2018. Since starting, he has been able to successfully assist the clients of IPS to operational success on many aspects of practice management. His key responsibilities include managing and coordinating administrative and clinical services, monitoring quality of patient services, establishing and monitoring procedures to improve office efficiency and effectiveness, and staff education. He works closely with other IPS departments to ensure client offices are operating successfully.
Imran is a graduate of Cambridge College with a Bachelor of Science in Business Administration with a concentration in Healthcare Management. Imran has over 15 years of management and leadership experience across multiple industries.
Manager, Patient Financial Services
Kathryn has over 40 years of experience in medical billing including over 16 physician specialties, Home Health, Hospice Radiology and DME. She has been with IPS since 2013. She works to build, maintain and strengthen the relationship between Independent Physician Services and their clients. She oversees the billing processes for all providers contracting for billing services. Kathryn strives to minimize bad debt by reconciling third party denials, filing corrections and appeals and identifying denial trends. Kathryn also is actively involved in the new hire training process and continuing education in the Billing Office.
Senior IT Support
Kurtis has been with IPS since 2005. He supports several areas of IT operations, with a focus on hardware and network resources. He graduated from Tri-State Business Institute with a degree in Computer Information Systems, is CompTIA A+ certified, and is a Microsoft Certified IT Professional.
Kurtis’ daily duties encompass general system administration, infrastructure monitoring, and hardware troubleshooting. He is also involved with network design and configuration, server backup, server virtualization, and providing solutions for secure remote access. Kurtis has experience with managing Windows, Mac, Linux, and Unix systems.